The DNA that sets us apart
At BPM, we believe that people are the true driving force behind transformation
ODS BPM Consulting is committed to responsible and sustainable management.
We carry out actions aligned with SDGs 8, 5, and 16, demonstrating a comprehensive commitment to sustainability through strong economic performance, employee well-being, and environmental management.
Sustainability
This positions us as a reliable strategic partner aligned with sustainable development in Colombia.
Transparency, ethics, and shared value.
+550 experts in collaborative experiences
Specialists in Contact Center, BPO, and digital solutions, committed to turning every interaction into efficiency and customer satisfaction.
Human Talent
Training and sustainability programs, diversity, and inclusion
Colombian Talent
A culture that inspires
20 years of evolution and experience
A journey shaped by innovation, human talent, and results
BPM Consulting is a Colombian company with 20 years of experience, specialized in BPO services for both the public and private sectors. We deliver high-quality services by optimizing operational management through advanced technology. Since 2024, we have expanded internationally, exporting BPO services to the United States and other regions, strengthening our presence in the nearshore market.
2005
Legal establishment of BPM Consulting
2008
Partnership with the Ministry of Information Technology – 4 positions.
Six months later, a presidential strategy allowed us to grow to 150 positions.
2010
We certified our processes under the ISO 9001 quality standard.
2011
We began active participation in public and private bidding processes, securing major BPO contracts such as SIC, MEN, and DISAN.
2013
BPM Consulting was approved in the first Framework Agreement for BPO pricing in Colombia: UARIV, Ministry of Foreign Affairs, and Supertransportes.
2014
We strengthened strategic alliances through joint ventures, securing contracts in new segments and expanding into ITO services: MHCP.
2016
We operated our first BPO project outside Bogotá with EMCALI.
We strengthened our experience in TELCO sales and utilities.
2017
Opening of our own building, specialized for BPO operations with capacity for 400 workstations.
Innovation seal granted by the Bogotá Chamber of Commerce and Colciencias.
We consolidated contracts with Claro.
2018
We launched the innovation venture FEEL – DIAN technology provider for the electronic invoicing system, along with the ELP Payment Gateway.
2021
BPM Consulting was approved in the third Framework Agreement for BPO pricing in Colombia.
We secured 47% of the BPO services required by national and regional government entities across the country.
2023
Recognition from the Bogotá Mayor’s Office for inclusion and diversity programs.
Telework Certification.
CX Award for Best Collection Strategy.
New operations headquarters in Bogotá Free Trade Zone.
2024
We challenged ourselves to become the best partner for organizations across the United States and Central America.
We export our services and deliver the best experience not only through our strategic geographic location, but also through the warmth of our human talent and the integration of cutting-edge technology.
Our Team
They imagined what BPM is today
The vision and commitment of those who brought BPM to life are the foundation of our culture and the sustained growth we have achieved over the past two decades.
