{"id":2365,"date":"2025-12-16T21:03:51","date_gmt":"2025-12-16T21:03:51","guid":{"rendered":"https:\/\/bpmconsulting.com.co\/sustainability-policy\/"},"modified":"2026-04-29T19:21:50","modified_gmt":"2026-04-29T19:21:50","slug":"sustainability-policy","status":"publish","type":"page","link":"https:\/\/bpmconsulting.com.co\/en\/sustainability-policy\/","title":{"rendered":"Sustainability Policy"},"content":{"rendered":"\t\t
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BPM Consulting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Sustainability Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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OBJECTIVE<\/strong><\/p><\/td>

To establish the institutional commitment to sustainability by defining the principles and guidelines that direct the responsible management of the organization\u2019s environmental, social, economic, and ethical aspects. This policy seeks to ensure a balance between economic development, social well-being, and environmental protection, in harmony with the interests of our stakeholders.<\/p><\/td><\/tr>

SCOPE<\/strong><\/p><\/td>

It applies to all business units, processes, employees, and strategic partners of the organization, regardless of position or hierarchical level. It also involves suppliers and other interested parties who participate in the development of activities on behalf of the organization or within its value chain.Aplica a todas las unidades de negocio, procesos, colaboradores y aliados estrat\u00e9gicos de la organizaci\u00f3n, sin distinci\u00f3n de cargo o nivel jer\u00e1rquico. Tambi\u00e9n involucra a los proveedores y otras partes interesadas que participen en el desarrollo de actividades en nombre de la organizaci\u00f3n o en su cadena de valor.<\/span><\/td><\/tr>

ASSOCIATED DOCUMENTS<\/strong><\/p><\/td>

Sustainability Strategy<\/p><\/td><\/tr><\/tbody><\/table>
ROLES & RESPONSIBILITIES<\/strong><\/td><\/tr>
General Manager and\/or Deputy General Manager<\/td>Lead by example, approve strategic guidelines, allocate resources, and ensure regulatory compliance.<\/td><\/tr>
Control, Improvement, and Innovation Manager<\/td>

Coordinate the implementation of the policy, monitor indicators, and promote improvement actions.<\/p><\/td><\/tr>

Area Managers<\/td>

Integrate sustainability principles into the planning and execution of activities.<\/p><\/td><\/tr>

All Employees<\/td>Apply sustainable best practices in daily activities and report identified deviations or improvement opportunities.<\/td><\/tr>
Suppliers and Partners<\/td>

Comply with the sustainability requirements established in contracts and corporate codes of conduct.<\/p><\/td><\/tr><\/tbody><\/table>

TERMS AND DEFINITIONS<\/strong><\/p>

  • Sustainability: The ability of an organization to manage its operations in a way that ensures a balance between economic growth, environmental protection, and social well-being, thereby guaranteeing the long-term sustainability of its resources and operations.<\/li>
  • Corporate Social Responsibility (CSR): The voluntary and strategic commitment of the company to the social, economic, and environmental development of its environment, through the adoption of ethical, transparent practices that respect human rights.<\/li>
  • ESG (Environmental, Social, and Governance): A set of criteria used to evaluate the organization\u2019s sustainability performance. It includes environmental impact management, social responsibility, and corporate governance quality.<\/li>
  • Stakeholder: Individuals, communities, entities, or groups that are affected or may affect, directly or indirectly, the organization\u2019s activities. Examples include employees, clients, suppliers, communities, and the State.<\/li>
  • Governance: The system of rules, values, and processes that guides the direction and control of an organization.<\/li>
  • SAGRILAFT: Self-Control and Risk Management System for Money Laundering, Terrorism Financing, and Financing of the Proliferation of Weapons of Mass Destruction.<\/li>
  • PTEE: Corporate Transparency and Business Ethics Program.<\/li><\/ul>

    \u00a0<\/p>

    LINEAMIENTOS<\/strong><\/p>

    The organization commits to implementing actions aligned with the following guiding sustainability principles:<\/p>

    Environmental:<\/strong><\/p>

    • Identify and manage potential environmental impacts derived from administrative and technological operations through prevention, reduction, and compensation actions, according to the nature and scope of each case.<\/li>
    • Optimize the use of resources such as water, electricity, and administrative materials through practices that reduce unnecessary consumption, improve operational efficiency, and promote environmental co-responsibility at all levels of the organization.<\/li>
    • Promote the circular economy through practices such as material reuse, reduction of administrative waste, and the selection of suppliers that apply sustainability principles throughout the lifecycle of technological equipment.<\/li><\/ul>

      \u00a0<\/p>

      Social:<\/strong><\/p>

      • Promote safe and inclusive work environments.<\/li>
      • Promote well-being, development, and employee participation programs.<\/li>
      • Foster ethical relationships with communities, clients, and stakeholders.<\/li><\/ul>

        \u00a0<\/p>

        Ethics and Governance:<\/strong>\u00a0<\/strong><\/p>

        • Act with transparency, legality, and integrity in all activities.<\/li>
        • Promote a culture of integrity and compliance at all levels of the organization, supported by confidential channels that allow the reporting of irregular situations and strengthen the prevention of improper conduct.<\/li>
        • Comply with current regulations, including SAGRILAFT and related applicable frameworks.<\/li><\/ul>

          \u00a0<\/p>

          Economic:<\/strong><\/p>

          Incorporate sustainability criteria into purchasing and contracting decisions, promoting the use of suppliers committed to a conscious and sustainable value chain.<\/p>

          DISCLOSURE, COMPLIANCE, AND UPDATE<\/strong><\/p>

          This document will be available through the organization\u2019s internal communication channels and will be included as part of the onboarding and re-onboarding processes. Its compliance will be promoted across all members of the organization, and it will be reviewed at least once a year to ensure its validity.<\/p>

          Any employee or stakeholder may suggest improvements or report non-compliance through the channels established by the organization.<\/p>

          \u00a0<\/p>
          CHANGE CONTROL<\/td><\/tr>
          VERSION<\/td>APPROVAL DATE<\/td>CHANGE CONTROL<\/td><\/tr>
          01<\/td>06-06-2025<\/td>Document creation<\/span><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          BPM Consulting OBJECTIVE To establish the institutional commitment to sustainability by defining the principles and guidelines that direct the responsible management of the organization\u2019s environmental, social, economic, and ethical aspects. This policy seeks to ensure a balance between economic development, social well-being, and environmental protection, in harmony with the interests of our stakeholders. SCOPE It […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2365","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSustainability Policy - BPM Consulting | Contact Center, BPO e IA en Colombia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bpmconsulting.com.co\/en\/sustainability-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sustainability Policy\" \/>\n<meta property=\"og:description\" content=\"BPM Consulting OBJECTIVE To establish the institutional commitment to sustainability by defining the principles and guidelines that direct the responsible management of the organization\u2019s environmental, social, economic, and ethical aspects. 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